I've found the service at this location is mediocre. The wait times are painfully long, and some of the staff don't know the service fee schedule. They tried to charge me $40 on a wire. After going with another banking institution for that wire transfer, I found CIBC should have been charging $30 for the wire. I try to go to the Queen St. location now. I've found the staff there more professional, and the wait times less severe. I do not recommend using the Smythe St. branch unless you have to.