Not happy at all. Bought a piece for my oven and it still didn't work. When I called to return it at first they were reluctant to take it back. When I did take it back I was then informed I would have been charged $58 for a service call anyway. It's almost like it was an afterthought, like they still somehow wanted to make money off me. I was never informed there was a charge for the service call, either when he arrived or by phone. He was here for 3 minutes! Just long enough to look at it and tell us which part needed fixing and that we may want to just buy a new one. So I got $33 back for my part but it came off the $58 plus tax so I ended up spending $30 anyway!