Took almost two hours to get our pizza when I called to ask where it was the young lady replied I duno driver left a long time ago should soon be there and hung up . When we got the pizza it was cold and not great at all . This is the second deliver driver was rude ... This was a second time bad experience with them never again !!!
I tried calling at 11:00 on a Saturday. When they answered they said "sorry we're closed" and promptly hung up. This isn't the first time it's happened. Need better customer service or at least a more polit answering machine.
I won't be ordering from there again. Was told it would take 45mins to an hour. Nearly 2 hours later it showed up and the cheese was burnt!
I also paid by debit and had to tip the driver (which I don't mind when i'm pleased with the service) but there was no option to skip the "tip amount" step!
sorry to here about this but if had to call me a could have done
somthing , you should have called the shop back after 30 min`s and ask why it was so long also ower debit do have a no tip option. their is a %, $ or F4 no tip . on all of ower pos .
March 16, 2012
Very poor service
Big Cheese Pizza messed up my order and instead of fixing it they wanted to charge me another delivery fee to send out the correct order!