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    WaltFlanigan
    By

    Some time around ...

    Some time around June/July of 2015, my wife and I decided to trade in our own vehicle with the hopes of purchasing a 2015 Ford Lariat. I had already spoke with some dealerships, but was speaking via email with a gentleman at Cabot and decided to book a sit down to talk over some of our options. I will cut to the chase, if Steve Grace greets you at the door, turn around and walk away. What a person can do as far as discounts or deals, is not something that sways me in my rating. That said, I cou

    Business owner? Respond

    April 20, 2016

    Thank you for your feedback and I sincerely apologize that the level of service you received during your dealings with Cabot fell below your expectations. It is our intention to provide all our customers with the highest level of service, attention, and respect and I'm disappointed to hear that the sales person you were dealing with fell short this particular day. I would appreciate an opportunity to discuss your experience in further detail, as customer feedback is key to improving our business in the future. Please contact me directly at your convenience at 722-6600. Sincerely, Trevor Clarke

    FordGal
    By

    Started off on a ...

    Started off on a negative note... I had problems with my Ford (purchased 2012) and wasn't hopeful a resolve would be easy. Au contraire, Cabot Ford took ownership (though it was a manufacturer problem not the dealer) and made it their mission to keep and satisfy me as a customer. I've never been treated so fairly and professionally and to say my problem was resolved is an understatement. I have since purchased a NEW vehicle from them & am over the moon happy with it! Highly recommend Cabot Ford!

    Business owner? Respond

    January 23, 2016

    Thanks so much for your kind comments FordGal. Glad we were able to resolve your concern and we wish you many years of happy motoring in your new Ford!

    Brenda B
    By

    I would give cust...

    I would give customer service less than 0 ......I have never had a good experience with Cabot Ford......I would never recommend buying at Cabot Ford.......my first and last time making a Ford purchase......

    Business owner? Respond

    November 16, 2015

    Hi Brenda, It was a pleasure chatting with you last week. Cabot's goal is to provide a positive service experience to all our customers and I'm glad we had the opportunity to address your concern. We look forward to seeing you at your next service visit!

    charlie44
    By

    If I could give a...

    If I could give a 0 rating, I would, but it's forcing me to give this business a 1. Incompetent and unprofessional staff at Cabot Lincoln. Beautiful new building, truly terrible customer service. From a former customer perspective, this bad service at Cabot Lincoln appears consistent and part of the culture there. I would recommend to avoid all together. It was honestly painful to deal with them.

    Business owner? Respond

    October 28, 2015

    Hi Charlie, Thank you for your feedback, though I am sorry to hear that you have had a negative experience(s) with our dealership. I am not aware of the specific details of your visit however I would welcome an opportunity to discuss the issue with you in more detail. I can assure you that customer service is very much a priority at Cabot Ford Lincoln and your feedback is invaluable to us as we strive to continuously improve the customer experience. You can reach me at 709-722-6600.

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