Some time around ...
Some time around June/July of 2015, my wife and I decided to trade in our own vehicle with the hopes of purchasing a 2015 Ford Lariat. I had already spoke with some dealerships, but was speaking via email with a gentleman at Cabot and decided to book a sit down to talk over some of our options. I will cut to the chase, if Steve Grace greets you at the door, turn around and walk away. What a person can do as far as discounts or deals, is not something that sways me in my rating. That said, I cou
Merchant Reply April 20, 2016
Thank you for your feedback and I sincerely apologize that the level of service you received during your dealings with Cabot fell below your expectations. It is our intention to provide all our customers with the highest level of service, attention, and respect and I'm disappointed to hear that the sales person you were dealing with fell short this particular day. I would appreciate an opportunity to discuss your experience in further detail, as customer feedback is key to improving our business in the future. Please contact me directly at your convenience at 722-6600. Sincerely, Trevor Clarke