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Where is the customer service

Called on a Saturday to see about getting my brakes checked. Spoke with John who said to drop it off and leave it. When I questioned how long it would take he said he probably won't get to look at it at all because they close at 2pm on Saturdays. And they don't book appointments. Why tell me to drop it off if you don't think you'll get a chance to look at it, and why no appointments? A little customer service would go a long way!

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