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By Geordie O
March 13, 2013
Overpriced / Poor advice
In short, I called Dartmouth Appliance to service a Whirpool Duet Sport front loader that was displaying the error message F-01, which indicates a communication error to the onboard computer. A service technician was dispatched promptly, and confirmed the research that I had already conducted online. He then advised me against replacing the part in favour of purchasing a new machine altogether. He quoted $140 for service in addition to $280 for a new computer board. He then proceeded to charge me $70 plus tax for a half hour service call that resolved nothing and merely confirmed my earlier online research. It seems to me that replacing this part, which is easily accessible at the top of the machine would take less than 1 hour and I had already looked up the price of the part and it was $200.00 It seems that this company is overcharging for both parts and labour, while providing shoddy advice and perpetuating the whole business of planned obsolescence. I feel that a $35 - 40 charge for the service call would be more appropriate and that the scope of work could be done in one hour at a rate of $70 plus say $220 for a part that is listed online for $200. This would bring the grand total to about $300 thus making it more economically feasible to fix an otherwise operational machine as opposed to encouraging the disposal of a massive hunk of plastic and metal in our landfills. This is poor for the environment, for business and for the consumer. I am deeply frustrated by this experience and dismayed by the apparent lack of concern displayed by the service technician for this entire scenario. I will be shopping elsewhere, the next time one of my Made in China appliances fail, which is likely to happen in the near future given the obvious nature of our consumerist economy.