The Hide Company Leather Coat Factory in Dartmouth is your destination for everything quality leather. We carry a huge selection of coats and jackets for men and women and brand name boots from classic to boots you can wear anywhere. From sophistication to road or ranch ready, we've got it all. We also perform custom tailoring.more...
Think your friends might be familiar with this merchant? Ask your friends on Facebook to see what they think.
How would you rate this business?
The following reviews may be bilingual
1 rating & 1 review
By Rhonda M
December 5, 2013
Ruined my Coat
The owner of this company does not care if customers are satisfied. He boasts about his many years of experience and does not listen because...well he knows best. I brought a leather coat to have a zipper put in. He said he charges by the inch for the zipper. He first measures the full length of the coat and says $50 for the zipper. Then he looks at it again...marks it - which is shorter than the initial measure...no adjustment to price despite it being at least 5 inches shorter than the measure. Says he knows best ...many many years of experience. I get the coat back and the zipper is too short by at least 3-4 inches and looks horrible. I call to explain this to him...he says I agreed to this and he has many years of experience. I said...I'm not happy and my coat is ruined. I asked that he redo the zipper to my satisfaction or remove it completely and refund my money. He said I'm not going to do anything about it and he hung up! I'm absolutely shocked and outraged at the arrogance and unwillingness to remedy the situation. He has many many years of experience and if the customer is not happy it's their fault! Do not buy anything from this store and do not have anything repaired here. I will now have to locate a reputable leather repair place to take out the too short zipper and install a new one and pay again.
The Yellow Pages Guidelines describes the type of content which is not appropriate on the site. We may remove content that we consider to be offensive or otherwise in breach of these guidelines. Please help us respond more quickly by choosing how this content may be inappropriate.
Thanks for your help
The review has been reported to our moderators and will undergo a review process.