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I have been taking my daughter to see Dr. Roberti since she was around 2 or 3 years old. It is always a positive experience for her and she actually looks forward to going, she thinks it's fun! He's really nice and good with kids, and explains everything he's doing and makes it fun for the kids. Highly recommended!
I've been going to Dr. Roberti's team for about 10 years. They are always positive and use some high end technology combined with professional advice to ensure my eyes are healthy. Recently gave me some trial contacts, which I've always abhorred until this time, they fit so well.
This rating is based on an unprofessional over the phone experience I had with Dr. Roberti's secretary Peggy at the Georgian Mall in Barrie Ontario. I called Dr. Roberti's office Friday July 18th at 1:30pm to book an eye exam for my five year old daughter. A secretary by the name of Peggy ignorantly answered the phone as if I was disturbing her especially when I tried to inquire more information about the Ontario eye exam coverages for my daughter. She rudely, disrespectfully, and ignorantly responded to me in a demeaning tone as if to try and make me feel like an idiot that I didn't do my research before calling her office resulting in a waste of her time. When I tried to book a date and time after 5pm because we work for a living like most people, she suggested that we go to another optometrist who accommodates evening appointments. I told her we'll do just that and take our business elsewhere considering the awful manner in which she had failed to professionally welcome and accommodate our 5 year old little girl as a new patient. Not to mention myself, a previous existing customer... I was left speechless and in shock after this horrifying experience from this so called "professional" medical establishment who is supposed to offer "professional" service!