Horrible experience. I've been going there for 10 years and everything was fine until this year my child's balloons were deflating. I had proof of purchase and proof of defected balloon yet there was no sympathy for some kind of fix towards my situation. My child was so sad that his balloon was not flying. To me the most important thing is costumer service. They were rude and dishonest. I will never go there again. It's a shame that for ten dollars they will lose many clients.