Family owned and operated party and costume shop for almost 30 years in Barrie. We carry a wide selection of party goods for all ages with a large focus on 'milestone' birthdays which you won't find at other stores. Costumes are a year-round feature of our store, not just at Halloween. If you don't see what you want on our website be sure to shop in store as we have a much larger selection available than can be shown on the website.more...
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1 rating & 1 review
February 15, 2017
Horrible experience. I've been going there for 10 years and everything was fine until this year my child's balloons were deflating. I had proof of purchase and proof of defected balloon yet there was no sympathy for some kind of fix towards my situation. My child was so sad that his balloon was not flying. To me the most important thing is costumer service. They were rude and dishonest. I will never go there again. It's a shame that for ten dollars they will lose many clients.
Hello Mary72. I would like to clarify that we definitely did not refuse to replace your balloon - we just required that any defective item be returned to us for replacement. Balloons sometimes deflate, and a simple re-inflation may have been all that it needed - if not we would have gladly replaced it.
I do not think it is unreasonable for a store to require you to return a defective product to get a replacement.
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