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Took my truck there cause of ignition problem. ..the tech pulled a wire out of the tranny by accident. I had to argue for hours with the manager who said it was a coincidence and had to go to tranny shop to annilize the 20 error codes. they did finally check and saw a wire had been pulled near the area of work. Just frustrating when you have to fight for the obvious...it wasnt broke before you touched it so theres a good chance something wasnt done right.
I recently had a scary experience with my car on the 403 in Burlington. My car was stopped dead in the HOV lane. The first call I made was to my mechanic, Denis at the Guelph Line Canadian tire. He arranged for a tow truck for us. He and the garage manager were very empathetic and were concerned about me as I was clearly distressed. They took the time to make sure I was okay. He was unable to work on the car that day because it had overheated. The next day was the Friday before the long weekend. My mechanic went in on his day off to fix my car so that I would have the car to take my daughter to her college dorm that weekend. I have been taking my car to this garage for nearly 3yrs now. Every time, they go above and beyond my expectations. They take the time to explain everything, they give me options, and they treat me like family. These days it is a rare thing to find a business who truly cares about its customers. I feel very confident taking my car to Guelph Line Canadian Tire. Denis has become a trusted friend. Inside the store, the staff are equally friendly and helpful. I had trouble with a lawn trimmer that I purchased at a different Canadian Tire and the staff at Guelph line again went above and beyond, by helping me with what I needed. Not every CT store shows as much care for its customers. This store is different. I live in Hamilton and its my preference to take my car to this Burlington store. My experience at this store has always been excellent. I highly recommend this garage and store to everyone.