We went here for the Easter buffet brunch and to belatedly celebrate a milestone family birthday. The atmosphere was great overall; I was glad they seated us in the bright conservatory area, rather than the dimmer interior sections. There was a wonderful variety of food choices - menu items you wouldn't typically make at home or find at any run-of-the-mill buffet restaurant. The chef at the carvery was engaging, and the table wait staff were friendly, prompt and efficient. We bought a small item at the gift shop afterward, where prices were reasonable. My only 'complaint' would be that the cost of parking isn't included with the meal. It's expensive enough to eat there, especially with the prices raised due to the special holiday.
This was the second time that we had been to the Old Mill Inn for dinner. The first time was during the Summerlicious menu, which was excellent as it was a good price for delicious food. This time however, we weren't as impressed. The price for a meal which includes a small piece of chicken and a biscuit was $25.00. We were still starving after our meal, and our total came out to over $100. We also had to pay a cover charge for the live band, which we weren't too thrilled about. The food is amazing, but the portion sizes are small and you always leave hungry. The live band was great, and it got people dancing. I wouldn't go back only because I ended up spending money for something that only filled me up for an hour.
The Olde Mill has been one of my favorite restaurants, but there could be some improvements. My wife emailed some comments about the Afternoon Tea--which skimped on the food, hot water and spoons--but never received an answer. Sunday brunch was superb, but at more than $30 a person, we felt it was overpriced. We were going to celebrate my birthday there, but after we made reservations the Olde Mill engaged a band and informed us that we would be charged a "cover charge" of $49 per person unless we changed our reservations to another day--so the birthday plans were completely disrupted. Bad show! We are looking to return to the Olde Mill if they will start answering their customers' concerns and providing more value for the prices charged. The wait staff in the main dining area have always been great, but those for Afternoon Tea slip into some unknown dimension when you need something. Olde Mill--please heed your customers' concerns!
The most unpleasant dining experience that I can recall in a loooong time. Went out with a close friend for an evening of what we hoped would be good food and fun. We picked the Old Mill as the Winterlicious menu sounded good. Well, the wait staff couldn't have been less welcoming or surly. When asked about the menu options you'd think that this was a huge imposition on the waiter. Isn't that his job?? It truly felt like he had better things to do than wait on our table. We had never felt so unwelcome anywhere else. The food was mediocre at best - or maybe it tasted that way because of the cold environment in which we dined. We couldn't wait to leave. We left a tip and regretted it as the staff certainly did nothing to earn it. Both my friend and I e-mailed the Old Mill to voice our disappointment and never heard a word back - nothing. If an organisation's culture starts at the top then this is quite the reflection. The Old Mill should wake up and recognise that we are 2011 and good customer service is not an option. I was at another truly fine restaurant last week where the wait staff were superb as was the food. It was a night and day experience and their extra gratuity was definitely deserved. The lack of response by anyone at the Old Mill to our e-mail has assured that we are sharing this negative experience at every opportunity and contrasting it to the overwhelmingly excellent experience that we had at a competitor. What a "has been" restaurant. Stay away from this dinosaur.
I Had a Christmas lunch today with my office colleagues. Nice selection on the buffet table hot and cold items served and plenty of desserts and easy to get to from the QWE. Nice place to take the family and enjoy the wintery scenery.
The sunday brunch had a wide variety of selections and the taste was good. The spa services were sufficient in terms of the procedure. What i disliked about the spa is they try to sell you their products and if they received the impression that you were not going to purchae their products they did not pay any attention to you.
My sister just got married at the Old Mill and we had a perfect evening.
Dinner was wonderful! Decoration was incredible!
I do however have 2 complaints:
1) There was lots of confusion within the hotel due to the fact that there were several weddings going on at once and no signage to notify guests as to which hall we were in.
2) We were in the Brule Room and the walls were not very sound proof. During the Groom's speech we could hear music pounding through the walls from the room next to us.
We had our wedding service at the Old Mill, they were wonderful and very helpful before the wedding getting us all set up. Any time we called with a question someone would answer us right away. The wedding ceremony and reception was wonderful. We had a great experience and everyone commented on how good the food was.
We also stayed in the inn for two night and it was an amazing room with excellent service.
Georgie: We feel your pain!
Beware! Four of us attended the Saturday Night Oldies live radio show held every now & then at the Old Mill. (Good time BTW) We have not attended in the past due to high pricing $100 / couple plus food etc. We called that afternoon for availability and we were told $49 + tax & gratuity per person for show AND dinner, set menu. We assumed, key word assumed, that they had changed their high priced ways. Well, at closing time we were handed a bill for $500. There was obviously a loss in translation. The entertainment charge was $49 pp, dinner was not included in the price as we were informed. The manager handled our situation poorly. He denied his mistake of false advertising and continuously kept walking away insisting it was our fault then called security for no reason at all. We were not being confrontational in any way we simply wanted to discuss the issue at hand.
Now the food; my friend & I chose the over priced ($38) prime rib. Our wives chose the Pad Thai. I honestly say the prime rib was very good but that is where it ends! The Pad Thai was like no other we have experienced at any other establishment. Warmed up flavourless coleslaw was my first impression. There was some sort of crispy noodle concoction which resembled a tangled ball of string after 2 or 3 applications of varathane. The mashed potatoes would have come in handy earlier in the day when I ran short of drywall putty. A dry flavourless blob of what we concluded must have derived from a box of Carnation instant mashed potatoes. To assist us in our efforts to consume the "mashed potatoes" we determined a little moisture would improve the spuds. Enter the gravy. If you like Franco American canned gravy you are in luck. I maybe incorrect about the Franco American label but the flavour did remind us of our old high school cafeteria gravy. If our deductive reasoning is wrong and it was not Franco American, well it could serve as a killer driveway sealant. The spinach, well to save time, lets just say it was referred to as Lake Erie seaweed.
As stated earlier, the show was entertaining and enjoyable. The service was somewhat friendly but lacking. We were chasing the old buggers around half the night for forgotten drink orders. We are still trying to determine if there is a dessert menu. The entire wait staff and manager seem to portray a holier than now attitude and that it was our privilege to be at their establishment.
The evening was fine till the end which left a bad taste in our mouths and not just from the food. The chef and manager should be ashamed!
We had dinner at The Old Mill Inn last night. What a disaster. The place was filled beyond capacity. We were seated at a table right at the kitchen door, the waiters carried huge trays of food over our heads as they squeezed past us. The "entertainment" LIVE WITH MIKE COOPER consisted of loud tinny "oldies" music and was only visible via a TV screen. The food was mediocre at best. The prices were astronomical for the quality. Vegetables consisted of sloppy wet chard, the mashed potatoes were stale, reheated and tasteless. The bill for 2 of us came to close on $300.00. What a rip off. Will NEVER return.
We got married at The Old Mill 10 years ago. We decided to celebrate our 10th Wedding Anniversary by attending the afternoon brunch. They will only take reservations for a party of 8 or more. There was only 2 of us and therefore, they would not accept reservations. They did not ask us if we were there for a special occasion. When we arrived they sat us right behind the buffet. Not a great view. There was a round table of 3 available. We asked for that table and were told it was for 3, when I insisted, we were then told it was reserved? How could this be when they only take reservations for a party of 8 or more? We were there for an hour and the table of 3 was still available when we left. The worst experience we have ever received. The Old Mill needs to stop focusing on the $$$ signs and start focusing on customer service. Will not be returning.