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Ordered 6 Hoodies, to be embroidered. Ones I picked had Zippers. Promised week after Christmas. Arrived Jan 7th or so. No Zippers. One name spelled wrong. I neglected to write Zippers on the sheet with the names for embroidery. So it's my fault. They are extremely offhand. No apology was forth coming. Also have a friend whose order was incorrect.. she will not be dealing with them again, either.