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My carpet was in dire straights with stains that included everything from chocolate milk, O.J, markers and a giant black paint disaster....Kids.. Steve walked in, LMK upfront about what could be done and compared to others, had great rates. He was very honest, professional and takes pride in his work and business. The end result was absolutely amazing!! My carpet looked brand new! All stains gone! I highly recommend his services and WILL be a returning customer. kids.. It's guaranteed. lol.