Terrible customer service. Says "we will call you" and they do not, I waited weeks. This happened three times. I had to chase Door Doctor to get work done. Also, as a new client, do not go to Door Doctor unless you know that your garage door is THEIR door. Otherwise, they will show up (at a minimum rate of $75 per hour) and begin repairing your door, but if they do not have a specific piece, they WILL NOT GO OUT AND GET IT. They refuse to buy "the competitor"s piece. Funny though how they don't refuse to do the labour and get paid for repairing the competitor's door. Surprise surprise, the work is half done, they say they will come back with the proper piece (which they do not do), and you've paid them in full. Not doing business with them ever again.
April 11, 2013
Thank you for bringing to our attention your recent experience with Door Doctor,your comments are very important to us. This is the first time we encountered such a problem and have implemented new procedures regarding ordering parts. We strive to service our customers with the best possible experience. Please rest assured that we have taken measures to rectify this.