Be Warm. Be Welcome. Be at home.
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Coates Of Arms (519-432-1001) - Display Ad - Authentic British Pub - 17 Beers On Tap - True 20 Oz Pints - Excellent Selection Of Single Malt - Scotches & Irish Whiskeys - Great Menu Of Traditional British Fare - www.coatesofarms.ca

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The Next Level?

A quick visit to this remote 'British' pub for lunch impressed me with its original pub atmosphere which could only be improved, in my opinion, with a couple of homely arm chairs. I ordered a lager and lime which caused some confusion for the server who delivered a tall glass of lager with a wedge of lime fruit on the glass. As there was no lime in the lager, I went to the bar to rectify the error. The server had obviously never heard of lime cordial, but decide that I needed lemonade! I quickly grabbed my glass and returned to the table. My beef sandwich arrived in good time and, coincidentally, a very pleasant ex-Brit co-owner came and introduced himself. He had no knowledge of my lager incident and immediately produced the lime cordial from under the bar. I agree that most Canadians are unaware of lager-n-lime as a refreshing drink but a good server would have made enquires of the owner, especially in a 'British' pub. It seems that attention must be given to the vision statement; "To always exceed customer expectations ..." and to reconsider taking the "... organization to the next level ..."

Business Owner ? Response

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I've never been waited on,served drinks and had my food made by the same person.I felt there was a lack of management in the front of the house and a lack of expierience in the kitchen.But when we did get a server he was good at what he did.

Business Owner ? Response

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Business Details

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Products and Services

  • 17 Beers On Tap
  • Authentic British Pub
  • Excellent Selection Of Single Malts
  • Gift Certificates
  • Live Music
  • Lovely Outdoor Patio
  • Scotches & Irish Whiskeys
  • Traditional British Fare
  • True 20 Oz Pints
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Languages Spoken

  • English

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