so it is fair to say that I truly appreciate good service. And I have not yet experienced that at Conception Sushi. The first time I went, my boyfriend and I ordered the all-you-can-eat dinner, and one waitress stood about five feet away from our table and watched us eat the entire time. When we pushed our edamame to the side of our table once our actual sushi came, at least three servers asked if they could take it away. We had complete intention to finish them, but my boyfriend just got so frustrated that he told them to just take the edamame away. When we got our bill, I saw that they had charged us five dollars for them. While I completely agree that people should have to pay for the food they don't finish (since it is not like a buffet, the chefs have made the sushi to your order), they should not have insisted to remove food from our table.
My boyfriend really liked the food, so we decided to return tonight. This time, we were completely ignored. First we asked for menus, not wanting to pay for the uneaten food like last time. Then once we decided on what we wanted to have, our menus sat in front of us until I waved and smiled at a baby a few tables over, and the waitress thought that this gesture was for her. Our sushi was brought fairly quickly, but my dish was missing the soup and salad that was promised on the menu. Once we finished, our empty plates also sat in front of us for quite a long period of time. We stood up, getting frustrated and wanting to leave. Finally the waitress saw us standing and came and asked if the bill was together or separate. We told her, and sat down again, assuming she would bring it to us. She didn't. Instead, she brought food and drinks and talked animatedly to the table next to us, acting as though we didn't exist.
Good service is not hard to do.