Mr Freeze Mobile Automotive A/C Repair & Auto Sales

Business Reply January 23, 2016

With and electronic problem like yours there are many steps that have to be gone through to deter5mine the problem. First you had no heat so the obvious problems could be lack of antifreeze, bad thermostat, bad waterpump, air in the cooling systemetc, then there are electronic issues like a bad heater control switch, jammed plenum door, bad actuator etc,,, The tech has to go through a series of tests to determine what is wrong with the car you just cannot start throwing parts at a car until you figure out what is wrong. Even if th eactuator is replaced the next step my very well be to change the thermostat but one cannot tell until it is changed. There are many reasons an actuator may not work also such as the programmed memory for the heater control system needs to be reprogrammed as the blend door is out of range these are things that all need to be tested and being how it is underdash workit can easily take 2 hours to diagnose. The tech told you it was one of your actuators and it was after testing everything to confirm it. If you jst install an actuator and the actuator is just out of range the new one will not work either. Bottom line is you were pressed for time and we made and appointment and you were supposed to bring it back to complete the work and you failed to do so and you did not benefit from getting the full repair. Instead of calling and speaking with anyone you decided instead to post things on the internet. A simple conversation would have solved this minor problem!! Please call me at 519-671-9350 and we can resolve this to your satisfaction!