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Took my new bike to get the brakes fixed and they made the brakes worse, I can't even ride now. They said they took the whole bike apart but nothing that needed to be tightened or fixed was
I bought a Giant bike and love it. Rob did a great job outfitting it with everthing I needed.
Every time I've been there, I've felt like I was invisible. I can't say their customer service is bad, because I never experienced any. The staff completely ignored me.