Good Food, Bad Staff
Before going to this restaurant I reviewed what other people had to say about it on here so that I had an idea of what I was going into. First impression was that the restaurant was really classy, expensive and all you can eat. So I knew what to expect going there. When we got there we were seated right away, however we only had the all-you-can eat menu on our table. We had to wait 10 minutes before a waitress even came to our table to talk to us. At that point we had to ask for the other menu so we could decide on which we wanted to order from. When the waitress came back she gave out 2 menus to the 4 of us (even though she brought 4 menus) and then tried to take the all you can eat menu away from us, I had to stop her, being afraid that if we decided to order the all you can eat we would have had to wait another 10 minutes to get the all you can eat menu back. Then she walks away with 2 menus in her hand still. We then had to wait another 5 minutes to ask for 2 more of the regular menus (the ones in her hand that she brought to the table but decided not to hand out but walk away with). Also while waiting for the waitress for 10 minutes originally; I had to switch my chair with another table because it was broken and very uncomfortable to sit it. Wish we could've switched our table as well because it was wobbly and annoying to eat on. So we decided on the all you can eat menu. Looking over the menu it was hard to decide what we wanted because the menu was all the Japanese names without the English description underneath (except for one random item had an English description). Having gone to a lot of sushi restaurants I knew what some of the items were but there was so much stuff on the menu. I think they were going for a classy feel to it and thinking people who know food should know the items but for an all you can eat restaurant you want service to be quick and not have to have the waitress explain every single item on this huge menu to us. (I'm thinking this may be the reason why the service was so slow) I am also wondering now what I may have liked to order that I never got a chance to because I didn't know what it was. The plus side was the Kitchen somewhat had it together because the food was quite excellent and it came out fast. The only problems I had was that some of the items we ordered never came out and the sushi and sashimi had to be order in numbers of 5 or 8 (so random and I couldn't figure out why they had that rule, doesn't make sense and it added another amount of confusion to the ordering process which took more time for the waitress to have to explain). Over all the food was good and it was a good selection (if you could figure out what they had) and the food came out fast. The service from the front of the house staff was horrible and for the amount of money you pay you deserve better. Not sure if they brought over family members from another country to work in their restaurant but for a restaurant that is supposed to be classy and expensive, you can't do that unless they are trained staff that know how to give good customer service or you train them.