The customer service is absolutely terrible!!
We had purchased a couch from Sam back in February. Within 5 - 7 days it was delivered, and right away we noticed a rip in the couch. We contacted La Masion right away and even sent them pictures of the rip in the couch.
Sam had promised that he would either fix the existing couch, or provide us with a new one. It has now been 4 months and we still do not have a new couch! After about 3 months, they attempted to deliver a new couch to us, unfortunately they brought the wrong couch!!
This store just jerks you around and refuses to own up to their mistakes.
I am outraged by the customer service, and was often yelled at by the so called 'manager'
This was absolutely the worst experience we have ever had!!!