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Dougs Auto Repair has been established in Nepean since 1980. By providing good, old-fashioned customer service over the years, proprietor Pepper Cadieux has gained a loyal following in the community. Many hundreds of area residents have come to depend on him, and to rely on the technical expertise of his friendly staff to keep their family vehicles in peak running condition. The success of his neighbourhood business has been built on a foundation of customer satisfaction. Indeed, satisfied existing clients are Pepper Cadieux's best advertising. Their 'word-of-mouth referrals' continue to be his largest source of new customers.