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Had dinner at Grass Mountain a few nights ago. It was the worst ever service I have experienced. Our Peking Duck came out almost an hour after we ordered it even when we ordered it ahead because of the 30 minute preparation time. We also ordered tofu with mushroom and veggies and a bowl of rice. In 10 minutes they served us a duck but took it back after one minute because it was supposed to be served to another table. We waited and waited. Another party next to our table arrived and got their peking duck around 5 minutes after they ordered. I guess that was our duck. We complained and at first the order taker did not apologize. Explained that it was a mix up. When the duck arrived it was good. The tofu which was faster to prepare came out only after we were almost done eating our duck. Our bowl of rice never came. Whenever we asked for some other items like tea, paper napkins, we had to remind them at least once. Getting the attention of the servers was a monumental task because they seemed to busy cleaning up and not paying attention to customers at all. It seems that there is no coordination or system at all in this restaurant. Come paying time, they charged us the bowl of rice and we had to have them reverse the charge. Not going back there considering the prices they charge are high and service is bad.
I`ve lived by grass mountain my whole life, and as a result my family and friends constantly go there. Very rarely you can go, and the restaurant will have an "off day" where they have a different chef, or the food just doesn`t taste the way you`re used to. However, as a long time customer, the food is always good, and the prices aren`t THAT expensive as many people think, because honestly, with their portions, you are sure to get full! The waiters are always kind, although since the restaurant is always packed and busy i`ve noticed they do get sidetracked, so if you ask for a glass of water, you might need to ask a second time just to make sure you`ll get it =P all in all, excellent restaurant and i would recommend it to anyone who wants GOOD QUALITY dim sum =) also...my favorite thing there is the chu chung phung...if that`s even spelled correctly ?
This resturant is not bad, but given the price is not cheap and yet the quality is just met the expectation, nothing exceed your expectation. The environment is so so because it is very packed and not much breathing room and it could be quite noisy so for a large party, you can't chat that much.
This use to be one of our favorite Dim Sum places. I like ordering off a sheet rather than those push carts and the food was quite good. However something may have happened....the experience this time can best be described as mediocre...the food and service. The prices are high enough to expect better. Suspect there is a rotation of excellent Dim Sum chefs amoung restaurants, and Grass Mountain doesn't currently have one...too bad. Will be trying other places for dim sum before returning. Restaurantica: I looked for this restaurant first in the Toronto section, where it belongs...as do all North York restaurants...
We used to live close to Grass Mountain, now we drive across town several times a month to eat there. It is always worth the trip. Would highly recommend it for either dim sum or regular lunch or dinner fare.
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