I booked with this company and two hours later had to cancel. First the rep argued and told me I would have to wait thirty days for refund as a business owner I knew this was not the case. She stated she had to talk to her "supervisor" she came back on the phone and said I would receive a refund in 5 business days. One weeek later I have a $1000 on my account. I called this org and was told the flight was cancelled by me? but only half so I have a flight for florida to toronto although I live in toronto. I have been in discussions for endless hours and although I have proof they made an arror (phone records to their office at time of cancellation and no calls to Air Canada) Credit card company can't help either so long story short I have $1000 tickectan't use and they dont care!!!!