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    Horid - do NOT trust your children with them

    Oh wow where do I start ... they are a disgrace and I would NEVER trust them taking my children to and from school. She shows up today in a van with next to no rocker panels, she drives over the curb, slams on her brakes while the whole van does a face dive! The tires are BALD (it is raining today), and when I ask her a question she ignores me! But yet I am suppose to trust her with my children's lives ... she can't even drive!!!! Plus they show up with EXPIRED booster seats - NOT safe!!!

    Business owner? Respond

    June 20, 2016

    Good afternoon, Here at Direct Transportation we specialize in school transportation for special needs children. Safety and satisfaction is our main goal. I would first like to send an apology to you for having to deal with such unprofessional service. Here at Direct we take pride in our work and thrive to make and keep our customers/clients happy knowing they have safe and friendly transportation. Please do not be shy to contact our office at anytime if you have any questions or concerns concerning safety, transportation or just a general question at all. Again a sincere apology from us at Direct transportation. Chris Traversy Operations Manager Direct Transportation Logistics 613-749-0660

    Trista Y

    By far the worst ...

    By far the worst company I have ever dealt with. They provide van service for my children's school district. In three years they have maybe gotten my children to school on time 9 times... And even then by fluke. There have been times the van driver doesn't even show up. Most van drivers are rude and highly unprossional while driving the children holding personal conversations on their cell phones and even trying to bring the children into disputes with the company over the children being late every day. One van driver even called a parent names to child. Attempting to contact the company for resolution is a fools errend. You can expect to call four times to leave a complaint that nobody seems to hear well enough to remedy. It will take ten calls for that. Even then the relief is temporary. I have never had to deal with so much stress from one company before. If you are looking for a reliable, professional service this is not your company. A rating is required to submit a review, so please don't place any weight on that one star.

    Business owner? Respond

    February 26, 2016

    Trista: You have the wrong company. This is a freight carrier, not a school bus company.

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