Preston Hardware

I purchased a Rubinet faucet from Preston Hardware near twelve years ago. The faucet worked well until very recently when the spigot seized. I contacted Rubinet and they sent a replacement cartridge within days. Hesitant to replace the cartridge myself, I contacted Preston Hardware for help in doing so. I took the faucet into Preston Hardware this morning and it was ready for pick-up within 90 minutes. Thank you, Nuno for providing excellence in service.

Ordered online and they processed my money right away....6 days later get an email saying they dont have it in stock anymore and they did have them in their warehouse but they were on hold for someone else?! So why have them online and take my money to tie up for God knows how long when this is something I needed for a certain date and now I have to wait on that money to order from somewhere else. Friggin nightmare!!! Beware!!!! If you order online because they might give it to someone else!

great store and outstanding staff assistance.

We really like Preston Hardware. The staff are very helpful and there is always someone around to assist. Well stocked.

website indicated having an aerator but wasn't on the shelf. store clerk was difficult to communicate with. he ordered the part telling me next week but when i called, it would be the end of the month.

I picked up 4 tubes of 48" fluorescent tube and double checked with salesman to ensure it was on sales. I made the payment and assumed that it will charge me correctly. I found out that they charged me in regular price when I looked at the bill at home. It just wasted my time to go back for a refund and I am not sure it was caused by a human mistake or just the computer. I learned a lesson and don't trust what they asked you to pay, and always check before you leave.

Tried to pass off...

Tried to pass off an old mower as new even though it was rusted and dented then when we complained to BBB they said oh well they knew and lied about other details… This is a store to avoid unless you are buying something that needs 0 customer service and it is heavily discounted

Amazing

The premier hardware location in Ottawa for hardware. Kudos to staff and management.