We went to see Suzanne, at The Personal Mortgage Group, for some advice regarding refinancing. Suzanne was very informative, and her staff were also very pleasant and helpful. Because of the great customer service we chose to use this company.
Although we have not been using their services for very long, we are impressed so far. We really like receiving the informative emails that they send, when there is going to be a rate hike. It's great getting advice from a company, rather than 'signing up' with a company, only to be ignored after you have signed the paperwork. This is not the case with The Personal Mortgage Group, they keep in touch with advice and information.
The location is easy to get to, and there is parking, and, the office is comfortable and relaxing - not at all unfriendly like some offices.
From our own experiences so far, we would highly recommend using this company!