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    Malcolm M
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    RESERVATION DOES NOT GUARANTEE YOU A ROOM

    JUST BECAUSE YOU MAKE A RESERVATION DOES NOT GUARANTEE YOU A ROOM We had a reservation (they took our credit card number and gave us a reservation number) but when we arrived we were told that they didn't have a room for us. I asked how that was possible and was told that perhaps the part--time person took the reservation. NO APOLOGY, NO ATTEMPT TO HELP - JUST A SHRUG. The lady at the front desk wouldn't even look at the res

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