I contracted for a small glass case. When completed, the case was not square and had overlapping joints, but I was told that this was the best they would do, and it was “within tolerance”. I had another case made by another firm, with square and perfectly aligned joints. On showing this to Low’s, Russ, the owner, was totally disinterested, expressed no concern, and offered no recompense. The most distressing thing to me was the attitude! They certainly did not demonstrate pride in workmanship!
Business Owner ? Response