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By

Disgusted!

Normally the service, food, price, quality is great and has even been consistent until tonight. Tonight we ordered in and maybe the girl is new and the only one working??? I don't know but this was the worst experience thus far in a restaurant. Not only was she rude on the phone but we only received half our order then when calling to report the missing salad she replied (in a very agitated tone) that; "it's not my problem" and that "someone will call you and deal with you later, Kay?". I thought I was the one being inconvenienced but apparently not. Any ways after deciding to eat what we did have we couldn't even stomach it. My Husbands burger was so sopped in condiments that the bun was like a wet sponge and the lettuce had wilted to a slimy brown goo. The same was with my Philly cheese steak pita so I pretty much just ate the three little tea spoon sized balls of cold meat stuffed in the bottom. I liked this place and after this I don't think I can eat here again. Not after the service or food or lack there of. The girl won't even put me through to the manager after my second call back so I guess I'm done. Its been over two hours and still; no call, no salad, no apology, nothing. If I wanted HALF an order of bad food not fit for the trash and with a side of attitude I would have eaten at McDonald's. Then I might have saved a few bucks! Thanks for Nothing!

By

The new burgers

We are frequent visitors to this establishment and we enjoy their food very much, however recently they changed their hamburgers and we were less than impressed, we enjoyed the old style burgers and the amazing deal you got a Tuesday for them, 5 bucks a burger if you bought a drink...that's pretty awesome, however with the new chophouse burgers there is no deal anymore 10 bucks each and the quality of beef although remains good was not cooked to our satisfaction that combined with the price hike made for an unpleasant experience. we asked for the burgers well done and upon returning home with our purchase discovered they had only cooked them to medium, Don't get me wrong the quality was good but seeing as I am pregnant I cannot eat medium cooked meat, I will return to this restaurant but will never again order the burgers.

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