Normally the service, food, price, quality is great and has even been consistent until tonight. Tonight we ordered in and maybe the girl is new and the only one working??? I don't know but this was the worst experience thus far in a restaurant. Not only was she rude on the phone but we only received half our order then when calling to report the missing salad she replied (in a very agitated tone) that; "it's not my problem" and that "someone will call you and deal with you later, Kay?". I thought I was the one being inconvenienced but apparently not. Any ways after deciding to eat what we did have we couldn't even stomach it. My Husbands burger was so sopped in condiments that the bun was like a wet sponge and the lettuce had wilted to a slimy brown goo. The same was with my Philly cheese steak pita so I pretty much just ate the three little tea spoon sized balls of cold meat stuffed in the bottom. I liked this place and after this I don't think I can eat here again. Not after the service or food or lack there of. The girl won't even put me through to the manager after my second call back so I guess I'm done. Its been over two hours and still; no call, no salad, no apology, nothing. If I wanted HALF an order of bad food not fit for the trash and with a side of attitude I would have eaten at McDonald's. Then I might have saved a few bucks! Thanks for Nothing!