I'll never make a major purchase at Lowe's Kanata again.
If there was an option of no stars or negative stars I would use it here. Exceptionally poor customer service for a warranty water heater issue. After being talked into purchasing a unit with a 9 year warranty I found that Lowe's Kanata would not honour any warranty beyond their 90 day guarantee. I'm not getting the support I need from the manufacturer, and Lowe's Kanata- the vendor who took my money - won't offer any assistance. It was a big mistake to make a major purchase at Lowe's Kanata.