We recently purchased the Keystone Retreat 39RLSS from Leisure Days in Sudbury. We can't even begin to explain our frustration with the lack of professionalism demonstrated by the employees for delivery and set-up. Our pricey unit was delivered (4 hours later than the promised time) to our campsite. The employees had no idea how to back the unit onto our site (despite my husband's explicit details during our purchase and his follow-up phone calls to confirm delivery). We were shocked that one of the delivery persons was in fact a teenage boy who was beligerant and disrespectful of the job at hand (he wore head phones and was not able to help with the physical labour required to set up our unit). My husband was expected to provide full set up since these workers demonstrated very little knowledge of proper installation. We had been told by the sales representative at Leisuredays that we would be provided with a complete end to end orientation of our unit once delivered to our site. This did not happen. As a matter of fact the two employees who provided the speedy delivery (we have actually coined in "The McDonald's Drive Thru Delivery) were in such a rush to leave, they almost left without our trade in. We were left with a 10,000 lb unit to level, stabilize and figure out all on our own. By 10:30 p.m. that night (Wednesday, May 16th) we scrambled through owners manual's to locate the hot water tank and orient ourselves to the how to's of the entire trailer. We can't even begin to explain our exhaustion and frustration. Now we are dealing with the warranty work that will need to be done. Sincerely, Shelley Wikiruk and Leo Belanger Espanola, ON Campsite: Sandbay Trailer Park, Agnew Lake
Business Owner ? Response
November 11, 2013
Thank you for your review. In response, the above customer declined the set-up ( as there is a fee for this) at the time of purchase. The husband stated that they would take care of the set up of the Park Model themselves. At Leisure Days, we pride ourselves on good customer service and customer satisfaction.