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Poor Service

Aire One's sales team was convincing that the installation of a boiler would be easy When Aire One actually installed the boiler, they only did the bare minimum to make the boiler operational and did not install hundreds of dollars of components that were on the contract. It was only five months later, after the Better Business Bureau and Heating and Air Refrigeration Institute of Canada was contacted and complaints filed that Aire One returned to install these components and finished the job.

Business Owner ? Response


Terrible customer service

Called Sunday night with a conked out furnace. Was told someone would call Monday morning to arrange a service appointment. Nobody called. Followed up… told there was no record of the original call and it would be another day before anyone could come see us. Al S., service manager, expressed zero empathy and blamed “the answering service” for the problem. When I told him that wasn’t acceptable, he basically said “too bad”. When I told him I’d call head office, he said “Go Ahead” and hung up. When I called head office, they were just as uncaring. This is terrible customer service and I will NEVER do business with AireOne again.

Business Owner ? Response

March 4, 2013

Aire One would like to point that the description of the events by this gentleman is not accurate. Aire One has three locations that service Toronto. Our location had no record of his initial phone call, its possible that he had called another location and we were attempting to investigate the matter further. Unfortunately the gentleman was in a hurry and did not allow us enough time to be able to help him. He was promised a service call as soon as possible the same day before noon, but that was not acceptable to him. We take pride in our work and work 365days, 24/7. We do regret this incident and offer apologies to the customer.


AireOne heating & cooling

I called in to Aire One because they have been around in business for about 15+ years. From the get-go, I can see why they are still in business today. Very approachable people that cater to my needs and answered all of my questions…which there were LOTS! They got people right away to install my furnace which was passed its lifeline, and mention to take advantage of rebates which I didn’t see as a bad idea. What I appreciate about Aire One is that they get the job done. No problem at all. Highly recommend to anyone looking for a company to care for their customers. Manny

Business Owner ? Response

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Opening Hours

24 Hour Emergency Service

Business Details


  • www.aireone.com

Products and Services

  • Air Cleaners
  • Air Conditioners
  • Boiler Manufacturers & Distributors
  • Ductless A/C
  • Financing
  • Fireplaces & BBQ
  • Furnaces
  • Heat Pumps
  • Heat Recovery Ventilators
  • Hot Water Tanks
  • Humidifiers
  • Installation
  • Maintenancr & Protection Plans
  • Rental Plans
  • Replacement Parts
  • Sales
  • Service
  • Tankless
  • UV Lights
  • We Service all Makes & Models
  • More...
  • Less...

Brands Carried

  • Aprilaire
  • Carrier
  • Fujitsu
  • GSW
  • Honeywell
  • LG
  • Mitsubishi Electric
  • Navien
  • Takagi
  • Vermont Casting
  • York
  • More...
  • Less...

Languages Spoken

  • English


Aire One Heating & Cooling (416-537-3800) - Display Ad - 24 HOUR SERVICE TO ALL MAKES Sale, Service & Installation Furnaces, Air Conditioners DIAGNOSTIC Boilers SERVICESERVICE Tankless Water Heaters 49 Ductless A/C high efficiency FURNACE OR AIR CONDITIONING INSTALLED from29/m 416-537-3800 Since 1250 Dupont Street, Toronto 1990 1 of 2