Aire One's sales team was convincing that the installation of a boiler would be easy When Aire One actually installed the boiler, they only did the bare minimum to make the boiler operational and did not install hundreds of dollars of components that were on the contract. It was only five months later, after the Better Business Bureau and Heating and Air Refrigeration Institute of Canada was contacted and complaints filed that Aire One returned to install these components and finished the job.
Business Owner ? Response
July 21, 2015
Leaking valves & other problems with the system were discovered during the initial installation day. Aire One is not responsible for pre-existing problems and was wrongfully blamed for those problems. It should be noted that the building & mechanical system were both very old with various mechanical issues, which commonly present themselves after the system is modified. This property is a fraternity house, as a result Aire One had a very difficult time getting a hold of decision makers and people residing there. The decision makers involved were not available for long periods of time and Aire One was not given access to re-visit the site for various reasons. It took a very long time to make an appointment to re-visit the site after installation to address the outstanding issues. Eventually many of those issues were fixed by Aire One at no cost to the customer. Only item not installed during initial install day was the low water cutoff due to the those same pre-existing issues. After upgrades, it was installed.