Horrible customer service experience. They are happy to take your money but unwilling to help when there is a problem. Bought a defective Toilet from them, had their tech guy look at it to confirm it was defective. Then they sent me to deal with the supplier directly, when the supplier suggested a fix Bath City said they would have to charge me for the tech guy to come back. Unhelpful entitled staff, I would never recommend shopping there ever.
Bath City is a fantastic business. I looked everywhere for the unique and fantastic sink that I envisioned and they had it. Their customer service when I had a problem installing it was above and beyond anything I've experienced. Fantastic business couldn't be happier in every way.