I scheduled a grooming appointment for the first time in this place about a month in advance. I came with my dog for the appointment only to find out that our appointment had magically been cancelled. How did this happen?! I have no idea. And how did Cosmopawlitan salvage the situation? They didn't. I explained to the sales person working there that we have a party that night which is why I booked my dog's appointment a month ahead of time and I asked if they can at least stay even an hour longer just to accommodate for us since THEY messed up our appointment; but her response to me was simply "no there's nothing I can do". Well then this is my response to Cosmopawlitan: "Please learn to treat your customers better. If you want long-term customers and good recommendations for your business, learn to salvage a situation like this one. Was it really that hard to work an extra hour to satisfy a disappointed customer? No. Was it difficult to offer any sort of discounts for future service in order to make sure the customer returns to your store? No." Overall, I do NOT recommend this place. I would have been more understanding if they offered an alternative service or some sort of discount but they didn't even care to ask to reschedule the appointment. If you value your time and money and effort, take your business somewhere else. Or they may just randomly cancel your appointment and ruin your whole day's schedule.