Today was my first day ever going to this emergency clinic. I got nothing but discriminated,and humiliated by the receptionist. When asked to speak with her manager she told me she was the boss. When asked for her name to make a formal complaint she would not give me her name. Lack of professionalism something needs to be done.
My wife phoned for advice after our 5 year old fell at school and cut his mouth and knocked his teeth. Never has my wife been spoken to so badly before she ended up in tears. In the end we took our child to Sick Kids. If they treat people with the contempt they showed my wife on a call then I dread to think what they would do in person. Thanks for making a terrible day even worse!
Fell on my face at 7 a.m while out with the dog. Broke my front tooth. I was in by 8:00 am and what wonderful people. The dentist was just great.
First time I’ve ever needed an emergency dentist in my life, and I’m thankful they were there. It was my regular dentist’s day off, and the receptionist was trying to put me off until the following day. I did some research on emergency dentists in Toronto, and these guys popped up. Who knew losing a filling would hurt as much as it did. Thanks, I’d recommend you to anyone.
I had a very painful toothache recently, so I decided to visit this dental hospital. The doctor put in temporary fillings before I see my dentist and assured me it should be okay. After the procedure, the pain seems to have been numb down. But when I got home, the pain slowly started picking up. So, today I called them up, but they wanted me to pay more to fix the toothache that they didn't properly fixed the first time for which I paid an expensive sum of $260+. Not only that, the phone operator was extremely rude, it seems like they don't care about you once they get the money. The only reason why I decided to try out this hospital in the first place was because it had 4 star, but now in my opinion, those reviews might have been fake. Either way, if you have toothache, try to find another hospital which actually cares about patient and is actually worth your money. In my experience, this hospital charges you a hefty sum of money yet it fails to fix the toothache and asks you to pay more to "fix" it again.
Business Owner ? Response
February 21, 2013
To the person who was treated December 2012 and left dissatisfied, we stand by our services 100%. If for some reason we fail or a patient is unhappy we will refund the fee or redo the treatment at no cost .Our staff are courteous and attentive. I am sorry this individual feels this way .Our business is built on empathy and fairness both in fees and customer satisfaction. please contact our office and i personally will address your concerns
I would highly reccomend this place to anyone! I broke a tooth and wanted help on a Saturday evening and there they were, open until midnight! The office was VERy busy but even so i was seen within the hour and was home with a fixed tooth less then 2 hours from the time I broke it! The staff are SUPER friendly and the dentist himself was kind, gentel and very knowledgable. I was surprised that the cost wasn't more- I have paid more for a regular filling at my 'regular' dentist! Normally I can't stand going to the dentist so a rave review from me is pretty special! If you are misfortunate enough to have a dental emergency, go there- you won't be sorry.
It was a great service. I was seen right away when needed with a great price and greeted by the friendly and helpful staff. I recommend it for everyone. thank you
excellent service, pleasant staff, i would recomend everyone in case of emergency
I had a really bad experience. Everybody in this clinic take care of one thing - money. When you make a call to book an appointment doctor assistant discuss with you mainly one thing-how you are going to pay. I didn't get any useful advice, any help, but they made me pay. On top of that regular dentist offered me procedure that he was not allowed to do.
Business Owner ? Response
March 14, 2012
The comment from a person needing dental care was very unfair re our clinic. One of the first questions we are asked is how much? We charge similar prices as most dentists and always inform the patient before treatment to get their approval,we are extremely aware when many people call they are in pain ,we can't diagnose on the phone so we encourage them to come in if we can,t help then we refer them to specialists usually at no cost, all of the Dentsts are well qualified and can perform most types of treatment ,we would never ever offer a service we were not comfortable in doing Our goal is to provide dentistry we would be happy to offer our own families
This is the perfect place to go if you have dental emergencies. No need to have an appointment, just go there and someone qualified will take care of any problem.