This store is AWFUL. Their merchandise costs up to three times what you'd pay for it at a real pet store. They refuse even the most reasonable refund requests, and offer only store credit, and even that expires in a very short period of time. The staff openly admit that they do not care if customers return or not, which is probably why the store is usually EMPTY. Also, the hallway outside smells like urine. Seriously, flush your money down the toilet before you visit this toilet of a store.