My experience was the complete opposite of previous reviewer. I brought in my 2010 Dodge Journey SXT on Weds and it was done and ready for me on Friday. Fast, efficient, and to the point service. I'm a doctor. I don't have time to chit chat. I need bottom lines: damage, estimate, final cost. The entire interaction including pre- and post- was 15 min total! Rental car was ready for me before I even signed the approval. They even found actual Chrysler parts for the repair. Very pleased.