We went for my birthday dinner. Even with reservations we waited over 45 minutes for our table. Server was nice, prompt and attentive. Until she dropped my dinner salad - complete accident - but she did not bring any more food out. I ended up eating 1/2 of my husbands food. The server never came back to the table. Another server came to our table with our bill - with my salad on it. We asked for the manager, who wasn't in. The bartender took off the salad that I never received. We were offered coupons for the next time we went. We tried again during the summer, this time sat on the patio (which is really beautiful). Food was undercooked and they "forgot" to discount the bill according to the coupons. Back to the bartender again, because the manager was not in. We again were offered coupons, which we declined. It's really unfortunate. The location is superb and it could be a knockout restaurant, but they fail in the basic service.