They lost my wheel?
I have a serious complaint about Pedal Power Bikes and Boards. After a month of waiting for my wheel to be respoked, and an increase of their initial estimate from $70 to $184, I found out yesterday that they have lost my wheel entirely! I haven't formally met the owner, but he needs to get his stuff together. The store is understaffed for a busy season, the staff fails to communicate to their customers about major delays to a project, and their initial failure to fully diagnose the issue with my back wheel added 2 weeks to my wait time, and $115 to the estimate. I have never been this frustrated with a company in my life. I strongly advise anyone against using their repair services unless it is something incredibly basic, and even then I recommend that you try it yourself first.
Business Owner ? Response