Think your friends might be familiar with this merchant? Ask your friends on Facebook to see what they think.
Any service by phone. If you need a service from them, you better go to their offices. ones there, service is very easy and personally.
Do not expect any service from them. Consider yourself lucky if they even answer your phone call. Had to wait 70 min on the phone and still no answer(Thursday 10am). Poor service. You will be very disappointed to travel with them.