Family owned and operated since 1970, Merson Automotive provides auto repair services in Montreal. Whether you need to align your vehicle, change your tires or repair your suspension system, you will be satisfied with our service. We also have a full range of summer and winter tires from top-quality brands such as Yokohama and Nokian. However, if you have your eye on a particular type of tire, we can always make a special order. All our satisfied clients attest to our unparalleled customer service, our strong attention to detail and the cleanliness of our showroom. As a family business, our staff prioritizes customer service. A smile, a personalized service, a warm, welcome, we want you to feel at home as long as you are at our garage. Make an appointment with Merson Automotive today!more...
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December 17, 2010
Honesty and Respect
I had recently gone to my dealership and they had told me numerous things were wrong with my brakes and quoted me a large price to fix the problem. Something didn't feel right.
I then went to Merson to put on my winter tires and to inspect my brakes. Merson did the same inspection and pointed out that my front brakes did need changing but then proved to me how my back brakes were never checked by the dealership. My back brakes were fine!
Since there was very few repairs that were required, the cost was 55% cheaper than what my dealership had quoted me.
What I liked most about Merson was their honesty. When they found issues with my vehicle above and beyond what they were to be looking for, they brought me into the garage to show me the situation. They also kept me in the loop the entire time I was waiting, frequently coming out to see me and updating me on the status of what they were doing and asking me how I wanted to proceed. It became obvious as I waited that this was not unique treatment to a new customer. It was their standard. Merson employees frequently came from the garage into the waiting room seeking out customers and asking questions about their vehicle, making suggestions, updating them and in some cases like mine, showing the customer unique issues that needed attention.
Merson treats everyone with the same respect. You never have that feeling that they are trying to trick you and the entire time you wait, you come to realize that these people respect your vehicle, treating it like your property and not their toy to make money.
Thank you team Merson for your honesty and the respect you gave me and my vehicle. :)