I had a terrible experience with dry cleaning. They damaged my husband's silk tie, they did not even call us to let us there was a problem (or even mentioned anything when we went to receive the tie). I will not go back.
I had been taking things here for over a year - but quality & service has went down significantly. My nice white blouse - the collar is burnt & changed colour. My alterations were done poorly or not at all. followed up in-store & got rude push back from staff that it was my problem. I later emailed and got no response. Go somewhere else
Beware - these guys are addicted to steam and heat. My $2k custom tailored suit now has blown seams. Heartbreaking. As for shirts - have they never heard of press cloths to protect what they press? And why do they use the hottest setting? My shirts have those shiny marks that indicate overly enthusiastic pressing with too much heat and no protection. Really a shame.
Business Owner ? Response
June 30, 2015
never heard about this person who,by the way, does not identify himself! We utilize the most sophisticated equipment and our employees have an average of 15 years of experience.
Why bother cleaning your own shirts! They do an amazing job.