For over 30 years, the team at Chauffage Plomberie Normand in Montreal have been installing, repairing and maintaining heating plumbing systems for residential, commercial and industrial clients. We specialize in natural gas, heating and hot water systems. Our experienced technicians also provide prompt 24-hour emergency service in the Montreal area.more...
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The following reviews may be bilingual
September 1, 2015
Un rendez-vous de prévu selon une plage horaire fixe de 9 à midi. Finalement, le plombier ne se présente pas. Je communique avec eux et il me dise que le plombier a des imprévus et qu'il ne passera pas aujourd'hui.
Aucune excuse et aucun suivi par la suite.
I was looking for a plumber to move the pipes in my ancient heating system. The gave me a good quote and I decided to go with them. So I called to tell them but was told by a message taking company that they would get back to me, they never did. So they have lost out on a good job.
I have called this company 3 times in one week to arrange for Gas appliance purchase and hook ups. Always told they will get right back to me but no one ever call back.
I guess they don't need any new business, they are certainly not getting mine!!!!!
NOT RELIABLE/CANCELLED MY EMERGENCY LAST MINUTE!!!
We have a duplex in Snowdon. A serious hot water problem occured in the middle of winter. I called them for service and they said they would need a full day. We booked an appointment and I took the day off from work. In the meantime the problem became an emergency as we had no hot water. The day of the appointment instead of showing up at 8:00AM, I received a call from a receptionist saying they would not be coming. This was a Friday. I was trying to reschedule this emergency for as soon as possible. The person from the company was rude and did not try to accomodate the situation with a reschedule or suggest another company. In addition, while I was talking to her she hung up on me. This company advertises having fleets all over the island of Montreal, but is unable to provide the service it advertises. They are highly unreliable and downright rude. Avoid doing business with them or run the risk of facing incompetency, bad or no service and dealing with unprofessional and rude individuals.