We were referred to Wood Ridge by friends of ours who had their new home done by them. Lots of choices were available and they had design service that helped us every step along the way. The final product really looks amazing and overall it was a pleasure. They even worked with our counter top company to schedule the final installation of the backsplash. The only thing we would do differently next time is book earlier as they were backed up with other customers. They told us 6-8 weeks from the date of order and it ended up being 10 weeks when they started. They did keep us informed as we waited. "Great job Guys!" We will be back to finish our basement next spring!
Very Pleased but we did have to wait an extra week
My husband and I saw their ad in Finelifestyles Magazine. We had chosen flooring elsewhere and stopped in just to see what Woodridge had. We actually got better materials from brand names for about the same price as we were quoted elsewhere. We chose Mirage hardwood and Travertini tile. Install was delayed for about a week as they said they were busy catching up on a few other new housing projects but it was worth the wait. Husband and wife team did the wood install (very pleased!) and two tile installers looked after our kitchen and custom shower / ensuite. They were clean, professional and would get a "5 Star" if they didn't have the delay but at least they called to let my husband know. We will definatley have them back for future projects. Michelle and Randy
First off, I find the Client2 review pretty timely as it was posted shortly after I voiced my extreme displeasure with the single incompetent installer who butchered our entire floor, tile, hardwood and carpet. We are going on 5 months of nothing but a stressful experience and are still waiting. Don't waste your money, they take 90% before install for a reason. The owner makes you feel as if you're in the wrong when you seek answers for the loss of your investment. Hoping this will save atleast one family the stress we have been through. Shop the reputible flooring companies and ask tons of questions. We walked into Woodridge and fell for a good sales pitch, didn't do any other shopping, and we are still paying for it. I wish I could show you all of the over 100 pictures.
Where do I start...The showroom is very extensive with quality samples. Sales staff are friendly and respectful and certainly know their products. It was very comfortable spending 2 hours planning and designing our vision. The installation team was very skilled, courteous, and true craftsmen. The tile guys only do tile, the hardwood installer only does wood installations and the same can be said for the carpet installer. They specialize in their respective trades and the end result is evident that they care. We recommend Erin and her staff to all our friends and co-workers!
Don't believe the article you read in the fine living magazine. They are no better than any other incompetent installer. Our job took twice as long as promised. I never got the tile I wanted but was so sick of waiting, I just settled with it. I left a message for one of the owner's to call me and he never bothered to return my messages and all I got was the run around and excuses. They weren't at all friendly, except for the installer, whom I liked and he did a good job installing. I can't imagine them staying in business for much longer. I went to them, hoping to get the truth and honest and courteous service, but I didn't find that at all. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE.