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    Cara L

    Ordered my dress ...

    Ordered my dress in February for my October wedding. When I ordered there was a dress in stock in my size but regardless I was told the estimated arrival date would be August. I started calling them around the middle of August to get a status update. I was told they would call me when it arrived but that it would be here by the end of August. I called again the last week of August and was told it had shipped but they didn't know when it would arrive. They said they were looking into it and would call me back. Almost a week later they called and said it hadn't actually shipped but that it was shipping tomorrow (Sept 4) and would take 4 business days to arrive. I called again on the 10th (twice) and left messages but no one called back. The 11th I went to the office. I was refused a refund and guaranteed the dress was in the city on the delivery truck and would be there by the end of the day. It wasn't but they assured me it would be there on the delivery today (Sept 12). It's not. Now they will not refund my money, they will not tell me where the dress is or when it's coming, and they will not take any responsibility. I DO NOT RECOMMEND TRUSTING THEM WITH SUCH AN IMPORTANT PURCHASE!

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    • Bridal Shops