Harvey's / Swiss Chalet welcomes you to their establishment. This dining room features a fast food menu, barbecue and hamburgers for less than $10. Come enjoy their casual surrounding. They graciously provide a take-out menu. You can get there by car.
Saddle up for our Southwest Chicken Salad featuring fresh mixed greens, Roma tomatoes, sweet corn, red onions, carrots, black beans, and Monterey Jack cheese tossed in a zesty Southwest Ranch dressing. Then we top it with a sliced breast of our famous Rotisserie Chicken and crispy corn tortilla strips for that perfect crunch.
Summer Meal Deal
Summer is here, and so is our Summer Meal Deal. Enjoy a freshly grilled 1/4 of our Rotisserie Chicken with (or without) our Honey BBQ glaze. Served with your choice of side, a slice of garlic toast and either a starter or a slice of pie.
Sweet Heat Salad
Featuring a sliced breast of our famous Rotisserie Chicken glazed in a tangy Thai sauce (need we go on?), this colourful salad offers fresh mixed lettuce, roasted red peppers, Mandarin orange slices, carrots and sweet corn tossed in a Lime Kiwi dressing. Add some toasted sesame seeds and you have a tasty salad that will do a little dance on your tongue. Sweet!
Thai Chicken Curry
You have to try our NEW Thai Chicken Curry. Featuring our famous Rotisserie Chicken, diced Roma tomatoes and green onions simmered in an authentic Thai green curry sauce. With the perfect amount of spice, it's deliciously nice. Served over fragrant jasmine rice and with grilled garlic naan for dipping.
Spinach & Cheese Tortelloni
Mama mia! Indulgent layers of cheese, roasted garlic and spinach wrapped in thin, tender pasta tossed in a light tomato sauce with roasted mushrooms, peppers, red onion and spinach. To top it off, we’ve covered it all with shredded parmesan! Seconds anyone? Oh, wait. It also comes with warm garlic toast.
Chicken Club Kaiser
Welcome to the club. Featuring our famous Rotisserie Chicken topped with Cheddar cheese, crisp bacon, leaf lettuce, Roma tomatoes and a creamy basil Pesto mayo. Served on a toasted Kaiser with your choice of side and our Signature Chalet Sauce for dipping.
Crispy Fish Sandwich
Cast your eyes on our Crispy Fish Sandwich. Wild North Atlantic fish fillet, fried crisp and piled high on a toasted Kaiser with Chipotle tartar sauce, leaf lettuce, Roma tomatoes, mayo and creamy coleslaw. Served with your choice of side, one bite and you'll be hooked!
Ultimate Bacon Cheeseburger
If you liked the Classic Hamburger, you'll love our NEW Ultimate Bacon Cheese Burger. Chargrilled to order and served on a toasted Kaiser bun, topped with Swiss cheese, Cheddar cheese, bacon, leaf lettuce, Roma tomatoes, red onion, mayo and pickles. It's a lot to explain, but just wait until you try it.
Spinach and Mandarin Chicken Salad
How’s this for a unique blend of freshness and flavour? First we take fresh baby spinach and mixed greens, sliced mushrooms, roasted red peppers and Mandarin orange slices. We then toss them in Sweet Onion Vinaigrette and top them with a sliced breast of our Rotisserie Chicken and chipotle spiced tortilla strips.
4-Cheese Spinach Dip
A dreamy, creamy creation of spinach and artichoke, topped with melted cheese and red peppers. Served hot with fresh tortilla chips so you can scoop accordingly.
Tuscan Tomato Linguine
When it comes to pasta, an Italian zest makes all the difference. Our New Tuscan Tomato Linguini combines red onions, roasted mushrooms, red peppers and spinach simmered in a zesty tomato sauce. All topped with Parmesan cheese and served with warm garlic toast. Buon appetito!
4-Cheese Spinach Dip
A dreamy, creamy creation of spinach and artichoke, topped with melted cheese and red peppers. Served hot with fresh tortilla chips so you can scoop accordingly.
Chalet Chicken Soup
Get your spoons ready for our chicken noodle soup! Hearty chunks of Rotisserie Chicken, garden vegetables, and tender noodles come in a deliciously savoury chicken broth. And yes, you can always order more if you finish it too quickly.
Garden Salad
Is that the Swiss Chalet Garden Salad? You bet it is! Fresh mixed lettuce, juicy tomatoes, carrots, red cabbage, and cucumbers are all waiting to give your mouth a healthy high five.
Caesar Salad
All hail the Caesar salad. Featuring all of the quality ingredients you’d expect in this fan favourite, including crisp romaine lettuce, creamy Caesar dressing, herbed croutons and Parmesan cheese, it’s a decision always worthy of a good thumbs up.
Mediterranean Tomato and Cucumber Salad
Our Mediterranean Tomato and Cucumber Salad is a smash hit with our fans. Fresh Roma tomatoes, red onions and cucumber are smothered in our tangy Greek dressing, but the real stars of the show are the Feta cheese and Kalamata olives.
Cheese Perogies
Our Perogies are essentially pillows of dough stuffed with cheesy potatoes and fried to perfection. Delicious, of course, they aren’t nearly complete without our zesty Cajun sauce for dipping.
Rotisserie Chicken Spring Rolls
Our Rotisserie Chicken Spring Rolls are kind of a big deal. Hand rolled in house every day, these crispy and tasty Swiss Chalet celebrities come with a tangy plum sauce and an ever-growing fan base.
Garlic Cheese Loaf
Have you tried our oven-baked sun-dried tomato cheese loaf yet? Topped with Monterey Jack cheese, Roma tomatoes, green onions and garlic-y goodness, it is not to be missed.
Chalet Style Poutine
Chalet Sauce or Gravy? Chalet Sauce or Gravy? Just let us know, and we’ll pour a generous portion over our fresh, hand-cut fries and your soon-to-be-melty cheese curds. If you’re feeling particularly Canadian, add some of our famous Rotisserie Chicken.
Chalet Chicken Poutine
When Poutine’s this good, you can tell we’re Canadian. Fresh, hand-cut fries, melty cheese curds, and our famous Rotisserie Chicken come smothered in your choice of Chalet sauce or Homestyle gravy. Honestly, we can’t decide which one’s better. Canada, let us know!
Chicken Wings
Clearly we know chicken, so try 8 or 16 of our delicious wings and your taste buds will be in for a treat. The only question you should really be asking yourself is “Mild, Medium, Hot, Chalet BBQ, Sweet Thai chilli or Honey Garlic sauce tonight?”
Summer Meal Deal
Summer is here, and so is our Summer Meal Deal. Enjoy a freshly grilled 1/4 of our Rotisserie Chicken with (or without) our Honey BBQ glaze. Served with your choice of side, a slice of garlic toast and either a starter or a slice of pie.
Quarter Chicken Dinner
Our Quarter Chicken Dinner keeps Canadians coming back to Swiss Chalet time after time. But is it our fresh (never frozen) slow-roasted Rotisserie Chicken or our signature Chalet dipping sauce? Probably both. Available with white meat or dark, enjoy our most popular dinner today with a white or multigrain roll and your choice of side.
Chicken & Shrimp
Our famous Quarter Chicken paired with eight shrimp sautéed in a light Tuscan garlic sauce, is back by popular demand. Served with a savoury rice pilaf, a white or multigrain roll and Chalet Sauce for dipping, it’s certainly one reason to get excited about spring.
Half Chicken Dinner
Feeling hungry? Then the half chicken dinner is certainly for you. Served with your choice of side, an oven baked roll and our Chalet Dipping Sauce, it’s just right for satisfying any appetite.
Double Leg Dinner
Our Double Leg Dinner is THE dish for anyone looking to find the perfect balance of taste, size and value. 2 juicy double legs of our famous Rotisserie Chicken served with your choice of side, an oven baked roll and our Chalet Dipping Sauce.
Chicken Pot Pie
Our Chicken Pot Pie is a creamy, comforting dish made with lots of TLC (tender, loving, chicken). It’s a combination of Rotisserie Chicken and garden vegetables, served in a rich, creamy sauce and topped with a light flaky pastry – honestly, it’s delicious. Choose a side and you’re good to go.
Quarter Chicken & 1/3 Rack BBQ Side Ribs
For those who just can’t choose between Swiss Chalet’s most famous entrées, opt for the mouth-watering combo of a Quarter of our famous Rotisserie Chicken and a 1/3 Rack of smoky BBQ Side Ribs all on one tasty plate. Served with coleslaw, home-style white or multigrain roll as well as your choice of side, you'll be glad you didn't choose one or the other!
Quarter Chicken & 1/2 Rack BBQ Side Ribs
Can't decide, don't decide - have our famous Rotisserie Chicken smoky BBQ Side Ribs combo. Now you don't have to miss out on either delicious option, and it's served with creamy coleslaw, your choice of side and a white or multigrain roll too. We call it keeping your options open in style!
Family Pak
Whether you choose to have your Rotisserie Chicken served whole, or let us cut it into quarters for you, it’s always a crowd pleaser. Delivered with 4 rolls, your choice of 4 single sides, and a large Chalet sauce for dipping, it’s a great ‘excuse’ for a bit more family time. *(Available for takeout and delivery only)*
Chicken & Ribs Family Pak
If quality in quantity is what you’re looking for, then look no further than our whole chicken and half rack of ribs Family Pak. A match made in meaty heaven, it also comes with Chalet Sauce, 4 rolls, and your choice 4 single sides. Go!
Half Rack Back Ribs
Here’s to all true meat lovers, who want a great flavour in every ½ rack of ribs. Our New pork Back Ribs come with shorter bones and leaner, tender meat. Slowly braised to perfection, they melt in your mouth as you prepare your next bite.
Full Rack Back Ribs
If you can’t get enough of ribs, a full rack of our New pork Back Ribs is a great start. Shorter bones and leaner, tender meat bring that juicy flavour, that satisfies even the greatest carnivorous cravings. Three sauce options make a great excuse to try another bite.
1/3 Rack BBQ Side Ribs
Yearning for a taste of our fall-off-the-bone, moist pork ribs glazed with smoky BBQ Sauce, just the way you like it? Then enjoy a 1/3 Rack of BBQ Side Ribs grilled to perfection and served with creamy coleslaw, white or multigrain roll and your favourite side. That'll hit the spot.
1/2 Rack BBQ Side Ribs
Can you manage a delicious 1/2 Rack of BBQ Side Ribs? Knowing they're grilled to perfection after being glazed with smoky BBQ Sauce, these are moist, meaty and fall-off-the-bone good. Creamy coleslaw, white or multigrain roll and your favourite side join the party on your plate too.
Full Rack BBQ Side Ribs
Have you got the appetite for a full rack of our smokey BBQ sauce glazed ribs, grilled to fall-off-the-bone perfection? These plump and moist ribs come with your choice of side plus creamy coleslaw and your choice of white or multigrain roll? Then roll up your sleeves and get ready for a generous portion of delicious flavour.
Quarter Chicken & 1/3 Rack BBQ Side Ribs
For those who just can’t choose between Swiss Chalet’s most famous entrées, opt for the mouth-watering combo of a Quarter of our famous Rotisserie Chicken and a 1/3 Rack of smoky BBQ Side Ribs all on one tasty plate. Served with coleslaw, home-style white or multigrain roll as well as your choice of side, you'll be glad you didn't choose one or the other!
Quarter Chicken & 1/2 Rack BBQ Side Ribs
Can't decide, don't decide - have our famous Rotisserie Chicken smoky BBQ Side Ribs combo. Now you don't have to miss out on either delicious option, and it's served with creamy coleslaw, your choice of side and a white or multigrain roll too. We call it keeping your options open in style!
Chicken & Ribs Family Pak
If quality in quantity is what you’re looking for, then look no further than our whole chicken and half rack of ribs Family Pak. A match made in meaty heaven, it also comes with Chalet Sauce, 4 rolls, and your choice 4 single sides. Go!
Thai Chicken Curry
You have to try our NEW Thai Chicken Curry. Featuring our famous Rotisserie Chicken, diced Roma tomatoes and green onions simmered in an authentic Thai green curry sauce. With the perfect amount of spice, it's deliciously nice. Served over fragrant jasmine rice and with grilled garlic naan for dipping.
Spinach & Cheese Tortelloni
Mama mia! Indulgent layers of cheese, roasted garlic and spinach wrapped in thin, tender pasta tossed in a light tomato sauce with roasted mushrooms, peppers, red onion and spinach. To top it off, we’ve covered it all with shredded parmesan! Seconds anyone? Oh, wait. It also comes with warm garlic toast.
Tuscan Tomato Linguine
When it comes to pasta, an Italian zest makes all the difference. Our New Tuscan Tomato Linguini combines red onions, roasted mushrooms, red peppers and spinach simmered in a zesty tomato sauce. All topped with Parmesan cheese and served with warm garlic toast. Buon appetito!
Rotisserie Chicken Pesto Penne
Canadian comfort food has a new contender. Drawing inspiration from Italy, our classic Rotisserie Chicken comes with creamy garlic Pesto Penne, roasted button mushrooms and diced Roma tomatoes. Yes, we’re all wondering why we didn’t add this sooner. No, you aren’t the first person to wonder what it tastes like with Chalet Sauce. Oh, and did we mention the warm garlic toast too? Mmmm.
Spicy Chipotle Chicken Linguine
Let's face it. Anything snuggled with red onions, roasted button mushrooms, red peppers, spinach and chipotle pesto with roasted garlic cream sauce... is going to be delicious. But when it's made with our fresh Rotisserie Chicken, tossed with Linguine, and topped with Parmesan cheese, it's a 100% sure-fire winner. Oh, and did we mention the warm garlic toast too? Mmmm.
Teriyaki Chicken Stir-Fry
We take fragrant jasmine rice, top it with a delicious stir fry of red onions, peppers, broccoli, mushrooms, snow peas, and fresh Rotisserie Chicken, and then top that with crispy noodles and toasted sesame seeds. With all of this sauced up in a delicious Teriyaki sauce, it’s time you said woks up!
Ultimate Bacon Cheeseburger
If you liked the Classic Hamburger, you'll love our NEW Ultimate Bacon Cheese Burger. Chargrilled to order and served on a toasted Kaiser bun, topped with Swiss cheese, Cheddar cheese, bacon, leaf lettuce, Roma tomatoes, red onion, mayo and pickles. It's a lot to explain, but just wait until you try it.
Chicken Club Kaiser
Welcome to the club. Featuring our famous Rotisserie Chicken topped with Cheddar cheese, crisp bacon, leaf lettuce, Roma tomatoes and a creamy basil Pesto mayo. Served on a toasted Kaiser with your choice of side and our Signature Chalet Sauce for dipping.
Crispy Fish Sandwich
Cast your eyes on our Crispy Fish Sandwich. Wild North Atlantic fish fillet, fried crisp and piled high on a toasted Kaiser with Chipotle tartar sauce, leaf lettuce, Roma tomatoes, mayo and creamy coleslaw. Served with your choice of side, one bite and you'll be hooked!
Rotisserie Chicken Club Wrap
It all starts with a grilled flour tortilla. Then we pile on our famous Rotisserie Chicken, Swiss cheese, crisp bacon, fresh lettuce, tomato and Garlic Mesquite spread. It ends with our grilled chicken club wrap sitting firmly in your hands.
Rotisserie Chicken on a Kaiser
Moist Rotisserie Chicken is certainly the hero in this Swiss favourite. Served on a soft Kaiser bun and accompanied by its trusty Chalet Sauce sidekick for dipping and your choice of side, it might just save your day.
Hickory Rotisserie Chicken Flatbread
In the mood for some tasty Hickory Mesquite BBQ sauce on our juicy Rotisserie Chicken? Well, why not enjoy that in a panini-grilled flatbread, complete with Monterey Jack cheese, crispy bacon and mayo. Yes, bacon, cheese, mayo... and that BBQ taste. Oh boy. Get ordering!
Classic Hot Chicken Sandwich
Say hello to the Hot Chicken Sandwich. Fresh Rotisserie Chicken served between two slices of soft bread and smothered in our home-style gravy - yes, you heard that right. Served with our fresh hand-cut fries and a medley of fresh vegetables, if you’ve never tried it, it’s definitely worth making acquaintances.
Rotisserie Chicken Quesadilla
Combine two classics - flour tortilla with our famous Rotisserie Chicken - and add bell peppers, onions, Roma tomatoes and delicious Monterey Jack cheese before baking to melty perfection. What could be better? Dipping it in the salsa and sour cream offered to you, perhaps? Available in the dining room only*
Classic Hamburger
Some things never go out of style, and our chargrilled 5.3 oz beef patty is proof. Served on a toasted Kaiser with lettuce, red onion, Roma tomato, mayo and pickle slices, and, as always, fresh hand-cut fries. Add bacon and/or cheese – they’re worth their weight in deliciousness.
Veggie Burger
People expect a lot from a burger. And our Veggie Burger always delivers. A vegetarian patty, topped with fresh lettuce, red onion, Roma tomato, mayo and pickle slices, sits proudly on a toasty Kaiser bun. Enjoy it with fresh hand-cut fries, and envious looks from others.
Southwest Chicken Salad
Saddle up for our Southwest Chicken Salad featuring fresh mixed greens, Roma tomatoes, sweet corn, red onions, carrots, black beans, and Monterey Jack cheese tossed in a zesty Southwest Ranch dressing. Then we top it with a sliced breast of our famous Rotisserie Chicken and crispy corn tortilla strips for that perfect crunch.
Sweet Heat Salad
Featuring a sliced breast of our famous Rotisserie Chicken glazed in a tangy Thai sauce (need we go on?), this colourful salad offers fresh mixed lettuce, roasted red peppers, Mandarin orange slices, carrots and sweet corn tossed in a Lime Kiwi dressing. Add some toasted sesame seeds and you have a tasty salad that will do a little dance on your tongue. Sweet!
West Coast Salad
Fresh mixed lettuce, red onions and Mandarin orange slices tossed in Balsamic Vinaigrette. Great start, eh? But let's top that with a medley of dried fruits, mixed nuts, Feta cheese and a sliced breast of our famous Rotisserie Chicken, glazed in a Herb Dressing. Mmmm.
Rotisserie Chicken Caesar Salad
The only thing mightier than our Caesar Salad is our Chicken Caesar Salad. Creamy Caesar dressing, crisp Romaine lettuce, herbed croutons, and Parmesan cheese topped with a sliced breast of our famous Rotisserie Chicken. The only thing it’s possibly missing is a toga.
Spinach and Mandarin Chicken Salad
How’s this for a unique blend of freshness and flavour? First we take fresh baby spinach and mixed greens, sliced mushrooms, roasted red peppers and Mandarin orange slices. We then toss them in Sweet Onion Vinaigrette and top them with a sliced breast of our Rotisserie Chicken and chipotle spiced tortilla strips.
Fish & Chips
Chicken is what made us famous, but we’re also great with fish. So be sure to catch our tender, flakey cod fillets in a crispy, crunchy batter. Served with fresh hand-cut fries, creamy coleslaw and tartar sauce.
Chicken & Shrimp
Our famous Quarter Chicken paired with eight shrimp sautéed in a light Tuscan garlic sauce, is back by popular demand. Served with a savoury rice pilaf, a white or multigrain roll and Chalet Sauce for dipping, it’s certainly one reason to get excited about spring.
Add a side of Shrimp
In the mood for a side of ‘surf’? Then look no further than our new shrimp! Freshly sautéed in garlic sauce, 8 delicious shrimp can be added to any entrée, captain.
Health Check™ Quarter Chicken
Making a smart choice doesn’t get much tastier than a tender breast from our Rotisserie Chicken. Lose the skin, and pair it up with your choice of fresh vegetable medley, sweet kernel corn, or a dressing-free garden salad for a healthy meal with serious taste bud approval. Hold the Chalet Sauce and roll.
Health Check™ Spinach Chicken Salad
Crisp baby spinach and crunchy romaine lettuce mingle with red and green onions, carrots, and sweet Mandarin oranges. Then, it’s all topped with a sliced breast of our famous Rotisserie Chicken and drizzled with fat-free Raspberry Vinaigrette. Fantastically fresh, it’s a party ‘til the last bite. Hold the crispy tortilla strips.
Health Check™ West Coast Salad
We slice up a tender breast of our famous Rotisserie Chicken and serve it on a bed of fresh mixed lettuce. Then we add a medley of dried fruits, Mandarin oranges, red onions and crunchy mixed nuts and top it all off with fat-free Tuscan Italian Fat-free dressing. Savoury and sweet, with a hint of crunch.
Health Check™ Sweet Heat Salad
A fresh and flavourful fusion of fresh mixed lettuce, roasted red peppers, carrots, sweet corn and Mandarin oranges tossed in a kiwi-lime dressing. Topped off with a sliced Rotisserie Chicken breast, glazed in a tangy Thai sauce with toasted sesame seeds, it’s certainly something to behold.
Health Check™ Chicken on a Kaiser
First, we select tender white meat from our famous Rotisserie Chicken. Then we serve it up hot on a soft Kaiser roll and pair it with a side of sweet kernel corn. When a sandwich is this good, you might just forget about the Chalet Sauce you’re skipping.
Stuffed Cinnamon Donuts
You simply can’t eat just one. That’s why we serve six Stuffed Cinnamon Donuts with every order. Lip-licking warm mini donuts stuffed with a buttered cinnamon sugar filling. Tossed in icing sugar and served with caramel sauce for dipping. Now life is sweet. Available dine-in only.
Hot Fudge Brownie Sundae
Is there anything more mouth-watering than those four words? Yup. Keep reading. Enjoy a decadent double chocolate brownie served warm with a scoop of creamy vanilla ice cream. Drizzled with butterscotch and chocolate sauce, topped with whipped cream and a Maraschino cherry. Available dine-in only (because our delivery cars don’t have freezers).
Apple Pie
Our Apple Pie isn’t made by grandma, but it sure tastes like it is. Tender apple slices and sweet cinnamon baked into a classic lattice crust. Just say the word and we’ll cut you a piece that will remind you of the good old days.
Lemon Meringue Pie
Tall with a velvet-smooth texture. Sweet yet lemony. Have you worked it out yet? It's our much-loved Lemon Meringue Pie. It didn't become a classic by accident - you voted for it with your forks.
Coconut Cream Pie
Sometimes you just have to have pie. Not that mathematical type, but light, fluffy Coconut Cream Pie. And we can help you with that. It's the least we could do.
Pecan Pie
Sweet, caramel and nutty - this delicious Pecan Pie is the perfect way for you to finish your meal with a memorable treat. Pecan, because you can!
Ice Cream
Ice Cream! What more do we need to say? Choose between chocolate or vanilla, and you’re ready to rock. Available dine-in only (because our delivery cars don’t have freezers), we’re ready when you are.
Sundae
Choose vanilla or chocolate ice cream, then strawberry, chocolate or butterscotch sauce, and you’ve made a delicious decision. Cold, creamy, saucy goodness is coming to a spoon near you. Available dine-in only (because our delivery cars don’t have freezers).
Super Sundae
If your sweet tooth’s in charge, then our Super Sundae is the treat for you. First choose between vanilla or chocolate ice cream, then choose strawberry, chocolate or butterscotch sauce. After that, we’ll add whipped cream and a maraschino cherry to top it all off. Available dine-in only (because our delivery cars don’t have freezers).
Toffee Pudding
Do you need to know more? It's sticky. It's toffee. And it's pudding. That spells delicious in any language. Oh, and it comes with a cool scoop of vanilla ice cream and some butterscotch sauce to seal the deal. Available dine-in only (because our delivery cars don’t have freezers).
What's On Tap MENU - Harvey's - Swiss Chalet
Find a refreshing accompaniment to our famous Rotisserie Chicken, Smoky Ribs, in fact any of our menu items. Choose from a great selection of domestic and premium beer, available in pints, bottles, and pitchers.
Cold Refreshments
We’ve got refreshing drinks for all kinds of thirst with juices, milk and chocolate milk, sparking water and a wide selection of bottomless soft drinks. Available in the dining room only.
Wine Selections
Enjoy perfect wines for pairing and sharing. From big and bold, to smooth and buttery, our wine selection makes it easy to find the perfect accompaniment to your meal.
Warm Comforts
Warm up to a fresh, bottomless coffee or choose from a selection of fine teas. For those with sweeter tastes, our rich hot chocolate is the perfect choice.
Classy Cocktails
Enjoy a selection of premium spirits, mixed to perfection by our highly trained staff. Spice things up with the Perfect Caesar, chill out with fun, frozen cocktails, or try one of our alcohol-free smoothies at select Swiss Chalet locations today.
Delivery & Takeout
Not all of our beverages are available for pick up and delivery, but these favourites always are. Water, juice and pop await.
I love Swiss Chalet.
I probably go there a few times a month. Normally have a great meal,quick service and a over all good experience.
My mother and i had chicken dinners on friday nights, absolutely fanastic. service,hot food,and restraunt was packed at 730pm at night.
So the next night saturday we decided to return with guests to have chicken dinners.
Our watrriess was unsure of the childrens menu so she had to go and check with the kitchen.When she returned we added to the order one of your garlic breads at the same time as confirming the childrens meal. So they order was all together.
Waitress was a little off so we thought maybe she was new. With some of things she was doing...drinks no straws ,left menus on the table after we ordered.No big deal we all start somewhere.
Finally the bread comes out, and with in seconds our four meals are at the table as well. We didnt have a chance to have a piece a bread.The waitress does apologize for them coming at the same time. Which is fine not exactly what should happen.
So we decide to eat our meals. While the waitress is still bringing the last of the meals I was asking my guest if there meals were COLD.
She quicly took off.
So not only was my meal cold , 2 other guest were
cold. we contunied to eat any ways.
By the time she came back we mentioned that the fries ,chicken and even the bun was cold.The BUTTER wouldnt even MELT on the bun.
The waitress did offer to get us fresh fries.We did not take any fries we already half down. I ask watress to inform the manager the meals WERE COLD.
I didnt want anything for this just for HIM to be aware.I work in customer service and know sometimes the right people dont always find out.
So now after that, We dont see her again at our table for a LONG time. We sat infront of our plates for 10minutes when we were done.
She walked by the table twice, empty handed..The restraunt was not busy compared to the night before.ONLY a few tables and she had us and a table of 2 infront of us.
I am very dissappointed with the service and the food being so COLD.Yes maybe I should have sent it back but dont normally have a problem.Little concerned about having my meal come out after I sent it back.So we ate as much as we could.
My guest went and paie the bill at the register and the manager was taking his money.So he asked if the manager was aware of the problem at our table.He first said he knew nothing about, then said the waitress did tell someone else.He claims we order the bread late.So they had to remake our chicken dinners. I M SORRY I COOK AT HOME there is no way he remade those dinners.So my guest said well they were cold, he said he not sure about that.
REALLY that s how you handle a customer complaints.
So he paid the bill and we all left not before getting by the window and our waitress pointing us out.Sadly to the waitress I had the night before..
Well we were at my house for desert which should have been at your restaurant. Discovered that the manager did discount our bill of 20.00. Where he came up with that amount of money to be discount makes no sense.Also manager never even to him he was giving a discount.
Clearly our experience was very disappointing right from the moment we got our food to the LAST MINUTE I walked by the windows. The waitress that served me the night before even stood up and stared out the window while I got to my car
Sadly I can go and have a fanastic service and meal , and the NEXT NIGHT return and have a HORRIBLE MEAL AND CUSTOMER SERVICE.
CUSTOMER SERVICE is everything in a business.No matter what business. Clearly your staff and MANAGER need re coaching to deal with problems in the restaurant business.
thank you,
from someone who has never done this before
This is a favourite spot for my parents, so family meals are often here. I can't complain, they come up to visit and then take me out and pay for my dinner, so I'll take what I can get.
The food is always good, though I hate the mushy fries. My parent order the same thing every time, as does my brother, but I like to mix it up and try different menu items. You can't really go wrong, it's all chicken.
The place is packed with early birds though, it's a favourite for the local oldies. Come after 7:30 and you wont have to line up for a seat.
We live well north of Lindsay but visit occasionally. Swiss Chalet in Lindsay is usually dependable for standard SC food. The hamburger is superb and the chicken is great. The fries are very good. The food is plentiful and there are lots of choices. Service is fast with attentive waiters/waitresses. The decor is standard - nothing inspiring. Over a period of many years, we have been disappointed only once (overdone chicken) and that was some years ago. We will continue our patronage - the good food and fast service make up for any other shortfalls.
last nights dinner was great. kids devoured we devoured. Hot and just right. Delivery guy a little waning on the lack of extra tip (we did a buck) but sometimes you only have so much cash. Delivery is always quick.We do this monthly. Never eaten inside but sometimes drive in and get it but it's never good, you get the old chicken sitting around all afternoon.
Go delivery. I couldn't imagine sitting in swiss chalet for my night out with or without kids!
Its a swiss chalet... the sauce of course is amazing as always...and theres not much more to say. The service is always prompt and attentive. Arrive early or late as opposed to regular meal hours, as Lindsay's retirement community (95% of Lindsay) lives at swiss chalet.
