There is human error all around but when a company goes above and beyond to correct it- they ought to be commended. I have made my furniture purchases from The Brick on Weston RD. The staff is very helpful, particularly CJ. On my last purchase, there was an error and Customer Rep was quick on having the issue corrected at no extra cost to me. Within days the correct item arrived at my home and was taken care of by the delivery team. I am pleased with my purchase, thanks for the good service.
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I'm taking the time to write this because I think excellent service and business practices should be acknowledged. I purchased a mattress on sale at this location and I absolutely cannot fault any aspect of the whole transaction, beginning and ending with the salesperson, Patience. She went out of her way including on her days off to assist us and follow up the purchase, and the whole organization seems to be well-run in terms of how sales are handled and followed up. Very impressed.Read more
Im in the middle of moving to a new place and had been searching for a new sofa for a while until I came to Brick. The choices were great and affordable. Above all else, the customer service was fantastic. Thank you Sushant for your help! I highly recommend going here for your furniture needs! Read more
Had the BEST sales person today helping us buy a new refrigerator… Thank you Aneeta for your professionalism, your expertise and your great price! IF only customer care could always Ben this good !!!Read more
I was hoping for a leather sofa but got a super comfortable large fabric sofa at a great price instead.
The salesman, Abdul, really understood my needs and helped me with every detail and even got me a better price. He was enthusiastic and clearly happy to be selling furniture for the Brick. there were many glitches which he worked out each time in a timely manner. At other stores, I did not receive such a warm welcome and enthusiastic service. My sincere thanks. Read more
Recently shopped at this store for some furniture items and happen to meet with sales person Renu there. She was very helpful and had full knowledge about furniture and other items in the store. She has very good communication skills, friendly and she made us feel very special. Took time in understanding our needs and then was very patient while we were making decision She never pushed or rushed us to complete the purchase. She was very profession and wonderful to deal with. Amazing! Read more
We were looking for a sectional sofa love seat combination that would fit in our unusually narrow townhouse living room. Angela N very patiently went over the options and found us the best deal. We love it! We ended up getting great deals on a new guest room bed and accent cabinet as well! Thanks Angela N!
Delivery guys were careful, clean and professional as well!Read more