Ratings & Reviews - Precision Alignment & Brake Ltd

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    Connor B
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    The clerk was very rushed and salesman-like. They inspected my vehicle, found minor problems which I knew, then they refused to align and charged me 51 dollars for the inspection which took 15 minutes to do. The mechanic was fair and reasonable, trying to find a cheap solution for me by replacing Just the bare minimum, but the clerk was denying what the mechanic was saying, so that I would shell out more for car repairs. I feel unsatisfied. Im grateful for the mechanics advice, but not for 50

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    Business Reply August 14, 2017

    We value our customers Connor and we are sorry you felt unsatisfied. We are required to inspect steering and suspension components to ensure they are tight before doing an alignment. If there are worn-out parts, an alignment won't hold. Your BMW right front lower control arm rear bushing was soft, left front inner tie rod had play, and right rear coil spring was broken so we could not do the alignment. You paid $49+tax for the inspection; sorry we can't do it free unless you do the work here.

    Jepoy001
    By

    I brought my car ...

    I brought my car in to get the front brakes check because there's vibration on the pedal and wheel whenever I applied the brakes. They replaced the rotor since it was warp and still under warranty. They told me that my brake fluid needs flushing because that's whats causing it. $105 later, I drove my car and the vibration is still there. I brought it back and they said they will replaced the brake pads under warranty because it got warp as well by the rotor. They told me to replace one of the caliper because they think that cause the warping of the rotor and it might happen again. $250 later and the vibration is still there. It's not as bad but it's still there. They told me they're stump what's causing the vibration. Apparently they clean the inside of my wheel, measured everything etc, etc. Bottom line is I paid $350 and the problem is still there. I'm not going to this place. again. I'm bringing my car to a mechanic who knows what he's doing.

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    Business Reply December 11, 2014

    We did replace your front brake pads & rotors, 7 months after we did the front brake job, completely under warranty, at no charge to you, but this did not solve your problem. We recommended replacing the left front brake caliper as it appeared to be 'sticking on' - to which you agreed, even though this was not under warranty. We recommended the brake flush because your fluid was contaminated (over 3% moisture content) to which you also agreed. We did our part in providing warranty for what we had done, just in case that was a problem, but found it was something else causing your vibration, which needed to be diagnosed, which takes time. We further measured brake rotor thickness (run-out) to make sure the rotors and hubs were in spec, and they were. We did our best to find your problem without further charge in the short time you had, and ruled out the front brake pads & rotors as your problem. We could certainly have diagnosed your problem as we are not lacking in expertise - but it was a busy Friday before the long weekend and you specifically stated you did not want to spend any more money. There were two further areas to inspect if we would have had more time, the right front brake caliper which we had not replaced yet, and the rear brake job that had been recently done by another shop, neither of which were our responsibility.

    Ann D
    By

    Consistently committed to customer service

    I have never had so much confidence in the mechanics fixing my car. They take the time to discuss our problem with us. They go out of their work out a time for us to bring in our vehicle. They try to get the best price on parts, and always fix the problem no matter how long it takes. I highly recommend this business. They have gone above and beyond for us time and time again.

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