The WORST customer service. Booked a grooming appointment ....they then changed the appointment day and time (which was a huge pain already) then they didn’t show up on the new day! After calling the resort they said their groomer quit last week but they didn’t even call....after I rearranged my whole week including paying childcare. They said they sent out a mass email.... NOT true. Checked my email and all I had was an upcoming appointment reminder for the day they no showed me. Stay far away.
Extraordinary facility; everything here is first class from the physical property to the staff. They have set the standard for what day-care / long stay kennels should be.
Thank you to all the staff and caregivers at Springbank Pet Resort for once again taking care of Finn and Sox, our two Catahoula Leopard Dogs. It is very important to us to know that our dogs are safe and well cared for while we are away. Without this peace of mind we would not be able to enjoy our vacation. We love the Instagram posts and appreciate the fast response to our emails when we check up on them every few days. They'll be back to visit again soon!
While you're away, give your pets their own vacation at this impressive boarding resort. It’s ideal for both cats and dogs and offers a whopping 45,000 square feet of play space and lots of friendly, happy staff to play with your dog while you’re out of town. Here, your pets are never left alone.