Ratings & Reviews - Door Surgeon

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    elys6295
    By

    Great Service! Called in the afternoon because my garage door would not come down. They had a repair man out within two hours and had the problem fixed right away. I was able to make an appointment I had been waiting for that same day because of the fast service. The repair man was very knowledgeable and explained everything to me. Thanks!

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    Scott R
    By

    I called for a quote for a new door. Tech came to the house. 10 minutes later he handed me a quote for twice the price as 2 competitors selling similar product (I did the product research). Then he told me I would be charged 131.25 for the quote. I told him I was not advised that there would be a charge. He said it happens all the time. 1 week later I received a bill in the mail. I called the office and they told me that the BBB said it was my responsibility to ask if there was a charge.

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    Joshua B
    By

    My door was stuck...

    My door was stuck open on Sunday evening. Called Door Surgeon and had a repair man out within the hour. Got the door down and even tweaked a few things / replaced a couple parts and got everything working again. I called two other places before these guys and never got a call back in response to my messages. It is now almost Wednesday. Thanks guys!

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    Mark G
    By

    I booked a servic...

    I booked a service call from 10-2 today, 3:15 pm I get a call and it's going to be another 30 mins. Not cool.

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    Merchant Reply July 13, 2015

    Extremely sorry that your wait time exceeded the booked time slot. Sometimes our technicians run into unforeseen circumstances on the previous call. We can not allow our technicians to leave site until the repair has been completed at their current location. I hope this clarifies why the time was pushed back. My apologies!

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